Legal

Privacy Policy

Effective May 11, 2026

Vent Pro NYC, LLC (“Vent Pro NYC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you interact with us — through our website, phone calls, text messages, online booking, or in-person service — and how we use, share, and protect that information.

1. Information we collect

We collect only the information we need to schedule service, perform the work, communicate with you, and run our business:

  • Contact information— your name, phone number, email address, and service address.
  • Service details— the type of dryer vent service requested, building or unit notes, dryer make/model where relevant, photos of the vent run, and appointment history.
  • Payment information— processed by our third-party payment processor. We do not store full credit card numbers on our systems.
  • Communications— the content of phone calls, voicemails, text messages, emails, and online form submissions you send to us.
  • Website data— basic analytics such as pages visited, browser type, device type, approximate location derived from IP address, and referring URL.

2. How we use your information

We use your information to:

  • Schedule, confirm, reschedule, and perform service appointments.
  • Send appointment confirmations, reminders, technician arrival notifications, invoices, and receipts.
  • Respond to your questions and provide customer support.
  • Send service follow-ups, annual cleaning reminders, and other service-related messages.
  • Process payments and keep accurate business records.
  • Comply with legal, tax, and insurance obligations.
  • Improve our website, services, and customer experience.

3. SMS / text messaging

When you provide your mobile phone number to Vent Pro NYC — by calling us, filling out the online booking form, texting us, or otherwise giving us your number for the purpose of receiving messages — you agree that we may send you text messages related to your service. These may include:

  • Appointment confirmations and reminders.
  • Technician en-route, arrival, and completion notifications.
  • Quotes, invoices, and payment links.
  • Follow-up messages and annual service reminders.
  • Replies to questions you send us by text.

Message frequency varies based on your service activity. Message and data rates may apply from your wireless carrier. Vent Pro NYC does not charge you for text messages.

You can reply HELP at any time for assistance, or STOP to unsubscribe from text messages. You can also call us at (718) 541-5567 or email hello@ventpronyc.com to opt out. Opting out of text messages will not affect our ability to deliver scheduled service, but you may need to communicate with us by phone or email instead.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information are restricted from being sold or shared with third parties for their independent marketing purposes. Information sharing to subcontractors who support our services (for example, our SMS provider) is permitted only as necessary to deliver the message you requested or that is required by our service relationship.

4. How we share information

We do not sell your personal information. We share information only in these limited ways:

  • Service providers we rely on to run our business — for example, our scheduling and CRM platform, our SMS messaging provider (Twilio), our payment processor, our email provider, and analytics providers. These providers may only use your information to provide their services to us.
  • Legal compliance— if required by law, subpoena, court order, or to protect the rights, property, or safety of Vent Pro NYC, our customers, or others.
  • Business transfers— in connection with a merger, acquisition, financing, or sale of business assets.
  • With your consent— for example, if you ask us to share an invoice or service record with a property manager or third party.

We do not sell, rent, lease, or otherwise share phone numbers, SMS opt-in data, or text message content with third parties for their own marketing.

5. Cookies and website analytics

Our website uses standard cookies and similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings. Blocking cookies will not prevent you from booking service.

6. Data retention

We retain customer records for as long as needed to provide service and comply with our legal, tax, accounting, and insurance obligations. When information is no longer needed, we delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.

8. Your choices and rights

You may:

  • Ask us what personal information we have about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your information, subject to legal exceptions.
  • Opt out of marketing emails by using the unsubscribe link.
  • Opt out of text messages by replying STOP.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. To exercise any of these rights, contact us using the details below.

9. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective” date at the top of this page. Material changes will be communicated through the website.

11. Contact us

Questions about this Privacy Policy or how we handle your information? Reach out:

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